Maintenance Announcement - Deployment release

Friday, 26 April 1 minute

The scheduled maintenance has been completed.


As previously communicated on April 1, 2019, Symantec is performing a service-wide deployment of the Web Security Service release, which started on April 8, 2019, and will complete on April 26, 2019.

Note: For a list of resolved issues that are included in this release, please review the release notes.

New Features and Enhancements:

  • Enhancing the SSL/TLS policy for granular management of interception
  • Introduces pre-populated exemption of mobile apps with SSL/TLS Interception incompatibilities
  • Enable/Disable OCSP Validation for server-certificate revocation during SSL/TLS Interception
  • Direct upload method for ProxySG or Advanced Secure Gateway (ASG) logs into the Hosted Reporting service
  • Release of the Chromebook WSS connectivity plug-in

    Note: There will be no change to the access log format.

    Timing The maintenance window started on April 8, 2019, and will complete on April 26, 2019. All maintenance will occur between 18:00 and 06:00 local data center time.

    Customer Impact The following describes what happens to connected clients, depending on the access method used:

  • Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to other active resources within the same data center or geographic location. No customer action is required for failover to occur*.
  • IPSec: A brief failover delay may occur as we redirect traffic to other active resources within the data center. No customer action is required for failover to occur*.
  • During the last day of the maintenance window, administrators actively using the WSS Portal may need to re-authenticate.

    *Oslo and Tel Aviv customers: Please ensure you have a backup tunnel to an alternate data center prior to the deployment.

    Service Impact This maintenance will be performed on all service components within each data center, these components will be upgraded in rotation, preserving service at each data center at all times*.

    *Oslo, and Tel Aviv will remain down while being upgraded.

    Reporting Problems If you experience issues following this maintenance, contact Technical Support. Support information is located at or on the main Web Security Service Portal page at

    Note: This notice will be posted to the top of Symantec Status for one minute. References in this announcement to a "one minute" duration apply to length of the posting, not the maintenance window.

  • Began at:

    Affected components