Intermittent Portal Login Errors

Resolved
Resolved
After 8 hours and 19 minutes

The underlying issue of the portal login errors has been addressed. This incident has been resolved.

Recovering
After 1 hour and 35 minutes

We have resolved the issue causing portal errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Identified
After 1 hour and 22 minutes

We have identified the cause of the login errors and are working towards a fix. We will continue to provide further updates as new information becomes available.

Investigating
After 48 minutes

We are continuing to investigate this issue.

Investigating
After 13 minutes

We are continuing to investigate intermittent portal login issues. During our investigations we have also identified this issue is also impacting Symantec Cloud Workload Protection and Cloud Workload Assurance customers. We will continue to provide further updates as new information becomes available.

Please note that no other Symantec Cloud Workload Protection and Cloud Workload Assurance functionality is affected, and workloads remain protected.

Investigating

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other Symantec Endpoint Security functionality is affected, and installed endpoints remain protected.

Began at:

Affected components