Clarity SaaS Maintenance: SSL Certificate Update - CHG1240507 APJ

12 hours

The maintenance is now complete. Thanks for your patience.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


The Clarity SaaS team will be performing the following scheduled maintenance to improve the performance and reliability of Clarity SaaS:

  • Reference ID: CHG1240507

  • Service Availability: The Clarity SaaS application will be available during the maintenance duration.

  • Schedule: The maintenance will be performed during the previously scheduled February monthly maintenance window at the start time listed in this announcement below.

  • Details: The SSL certificate is currently scheduled to expire on February 15, 2023. This maintenance will renew the certificate. Notes for this update:

    • No change to Certificate Authority issuing the certificate
    • No change to the root certificate

  • Actions Required: Depending on the URL you utilize to access Clarity SaaS, one of the two following actions is needed:

    • If your URL uses the domain “”, it is recommended that this information be provided to your security team for their review. If you have any custom integrations that utilize a downloaded copy of the referenced certificate, those integrations will need to be updated with the new certificate after the maintenance is completed.
    • If your URL utilizes any other domain, no actions are required

  • Impacts: No impacts to end users are anticipated. Custom interfaces that have the referenced certificate installed may not function properly after the maintenance is completed until the new certificate is installed.

    If you have any questions, please contact Broadcom Support.

    Thank you,

  • Began at:

    Affected components
    • Clarity SaaS
      • Asia Pacific
        • Production-AU1-001
        • Production-AU1-002
        • Production-AU1-003
        • Non-Production-AU1-001
        • Non-Production-AU1-002
        • Non-Production-AU1-003