VIP – Issue with SMS Delivery

Resolved
Resolved
After 14 hours and 2 minutes

This incident has been resolved.

Recovering
After 2 hours and 34 minutes

The delivery issue has been addressed. We are monitoring the performance closely.

We will provide updates as soon as new information becomes available.

Identified

We are aware of VIP customers experiencing issues using SMS delivery. We can confirm that our SMS provider is having delivery issues as a result of Amazon Web Services (AWS) service interruption.

As a workaround, based on individual customer configuration, voice, push or manual security code options can be used.

We will provide updates as soon as new information becomes available.

Began at:

Affected components