[Cancelled] Cloud Secure Web Gateway Mexico City (GMXMC1) and Hong Kong (GCNHK1) Data Center Maintenance

Thursday, 15 June 23 hours and 59 minutes

This maintenance window has been cancelled. We are working on an updated schedule and a new notification will be issued once a revised schedule is finalized.


Broadcom will be conducting general maintenance on the Mexico City (GMXMC1) and Hong Kong (GCNHK1) Cloud Secure Web Gateway sites On June 15, 2023.


During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.

  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://status.broadcom.com

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Mexico City, Mexico (GMXMC)
    • Point of Presence (POP) - APAC
      • Hong Kong (GCNHK)