Resolved

Service has been restored. The problems were due to a widespread issue on our cloud provider.

Timelines: US Region: Issues started at around 10:55 Pacific Time, and restored at 13:45 Pacific Time. EU Region: Issues started at around 10:50 Pacific Time, and restored at 12:35 Pacific Time.

Investigating

We are seeing multiple infrastructure issues across our backend in all regions. This appears to be a problem with our cloud provider.

Began at:

Affected components
  • VMware Lastline ATP Cloud
    • North America
      • North America Portal UI
      • North America Analysis
      • North America API Submissions
      • North America Hosted Appliances
    • EMEA
      • EMEA Portal UI
      • EMEA Analysis
      • EMEA API Submissions
      • EMEA Hosted Appliances
    • Australia
      • Australia Analysis
      • Australia API Submissions