EDR Portal Intermittently Unavailable

Resolved
Resolved
After 3 days, 2 hours, and 48 minutes

We have confirmed the service is fully restored. This incident is now resolved.

Monitoring
After 2 days, 5 hours, and 28 minutes

We have not seen a recurrence of the previously reported impact. However, we continue to monitor the service closely to ensure the portal is fully restored. We will provide further updates as more information becomes available.

Monitoring
After 1 day, 5 hours, and 19 minutes

We are continuing to monitor the service to ensure the portal is restored. We will provide our next update by May 16, 2019, at 22:00 UTC, or as more information becomes available.

Monitoring
After 17 hours and 36 minutes

Access to the EDR portal is restored, and customers should be able to log into the portal without issues. We will continue to monitor the service closely and will provide an update by May 15, 2019, at 22:00 UTC, or as more information becomes available.

Monitoring
After 5 hours and 40 minutes

Access to the EDR portal is restored, and customers should be able to log into the portal without issues. We will continue to monitor the service closely and will provide an update by May 15, 2019, at 10:00 UTC, or as more information becomes available.

Investigating
After 3 hours and 38 minutes

Our investigation into the intermittent EDR portal availability continues. We have engaged our service provider to assist in remediating the impact for the portal users. Customers may continue to intermittently receive errors when accessing the EDR portal. However, backend analytic processing should continue to function and will be accessible once the we resolve the intermittent availability of the EDR portal.

We are investigating this issue with the highest priority and will provide further updates as more information becomes available.

Investigating
After 1 hour and 37 minutes

We are continuing to investigate this issue with the highest priority. We will provide further updates as more information becomes available.

Investigating

We are currently aware of an intermittent connection issue resulting in customers unable to access the EDR Portal. We are investigating this issue with the highest priority and will provide further updates as more information becomes available.

Began at: