CWP/CWA: Cloud Portal Intermittent Errors

Resolved
Resolved
After 4 days, 21 hours, and 29 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 12 hours and 47 minutes

We have applied a temporary fix to mitigate customer impact. We continue to work on a permanent fix which is targeted to be released next week.

We will continue to provide updates as more information becomes available.

Investigating
After 2 hours and 56 minutes

We continue to investigate this issue. We will provide further updates as new information is discovered.

Investigating

We are aware customers may be experiencing intermittent (timeout/service unavailable) errors when attempting to login and/or browsing through the Cloud Portal. Users may be required to refresh the page or re-login in order to access pages/modules.

This is impacting the following products/services:

  • Cloud Workload Assurance
  • Cloud Workload Protection
  • Cloud Workload Protection for Storage

We are currently investigating these errors and will provide further updates as new information is discovered.

Began at:

Affected components