Cloud SWG: America POPs and Cloud Portal Degraded Performance

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

As of 18:20 UTC, we are no longer experiencing DNS issues and all services are fully recovered. We will now monitor the service for stability and provide updates as soon as new information becomes available. Note that there was no impact on protection services during the incident timeline.

Update

Please note that in addition to our public infrastructure, this issue is also impacting our Symantec Gov Cloud Security (GCS) FedRAMP infrastructure. There is no impact to our protection services due to this incident.

Update

In addition to Americas POPs, customers may also experience performance issues with Cloud Portal and Auth Connector. We will provide further updates as new information becomes available.

Investigating

Customer connections using all access methods to the following POPs may experience decreased performance from the service:

  • Dallas, Texas (GUSDA)
  • Des Moines, Iowa (GUSDM)
  • Washington, DC (GUSAS)

Our engineering teams are currently investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Los Angeles, California (GUSLA)
      • Washington, DC (GUSAS)
    • Portal & Reporting
      • Cloud Portal
      • Management UI
      • API Services
    • FedRAMP