Resolved

We have monitored the service for stability and this incident will now be closed.

Monitoring

We are aware that VIP Customers may have experienced performance degradation and timeouts when accessing the VIP APIs. The issue is now mitigated and our teams are monitoring the service to ensure that it remains stable.

Our teams are currently engaged and investigating the root cause.

Began at:

Affected components
  • VIP
    • User Authentication Javascript Service
    • Authenticator Validation and Management APIs
    • Authenticator Provisioning Service
    • User Validation and Management APIs
    • Intelligent Authentication