Email ClientNet Portal and API Maintenance on February 5, 2022

Saturday, 5 February 8 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec is performing scheduled maintenance of Email customer portal, ClientNet, beginning February 5, 2022 at 09:00 UTC for a duration of 8 hours.

Impact: During the maintenance period, ClientNet, Customer API, Partner API and Data Feed API will not be available. All other aspects of our services will function as normal.

For new Schemus synchronization configurations to O365, there’s no impact as these will start using Microsoft Graph to link to O365 from the get go.

For existing Azure AD, Office 365, Exchange Online synchronizations, the Schemus update will be mandatory. After the update old configurations will still show in the application, but these will stop working when Azure AD graph is retired by Microsoft, this is set to happen on June 30, 2022.

Even if you decide to delay the update, note that as of this moment new Azure AD graph configurations are no longer permitted as the option within Azure has been retired already by Microsoft, and you’ll be required to update the application in order to synchronize with O365.

Notable changes: • Added Microsoft Graph new unified source for MS products – called “Microsoft 365” in app • Added Exchange Online EXO V2 support • Retired Azure AD graph as a source, became Microsoft 365 • Retired Office 365 as a source, became Microsoft 365 • Retired Exchange online as a source, became Microsoft 365 • Updated embedded JRE to OpenJDK 1.8.0_302 • New option under “Data repository” > “Domain” called “Ignore unconfigured” this option ensures non configured domains are ignored by default without the need for complex regexes in the “Filters” menu • Padding is now configurable in, this to help adapt the UI to avoid wrongful clicks in the wrong button. With the buttons numbered from top to bottom as 1-5, the bottom padding is configured as follows:

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Schedule • Start time: February 5, 2022, at 09:00 UTC • End time: February 5, 2022, at 17:00 UTC

Began at:

Affected components