Issue with New Enrollments of IOS and Android Devices

Resolved
Resolved
After 4 hours and 43 minutes

We have resolved the issue with new enrolments of iOS and Android devices. This incident is now resolved.

Monitoring
After 3 hours and 53 minutes

We have resolved this incident and the service is now operational. We will continue to monitor the service to ensure that the issue does not recur. We will provide additional updates as new information becomes available.

Identified
After 2 hours and 53 minutes

We are continuing to work on restoring the service back to full operation. We will provide additional updates as new information becomes available.

Identified
After 53 minutes

We have identified the underlying cause of this issue and are working to restore the service back to full operation.

We will provide additional updates as new information becomes available.

Investigating

We are currently investigating an issue where new enrollments of IOS and Android devices are unsuccessful. Currently enrolled devices continue to operate without impact.

We will provide additional updates as new information becomes available.

Began at: