Madrid (GESMA) Data Center Maintenance August 18, 2020

12 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be performing maintenance in the Madrid (GESMA) data center. This maintenance will begin on August 18, 2020, at 16:00 UTC for a duration of 12 hours.

Impact Expect the site to be completely unavailable during the maintenance window.

Required Action

• IPsec: Customers should bring up their secondary tunnel prior during the maintenance window. Please ensure your IPSec implementation is fault tolerant by following configuration best practices. • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance. • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required. • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

Schedule Start Date: August 18, 2020, at 16:00 UTC End Date: August 19, 2020, at 04:00 UTC

If you have further questions regarding this announcement, contact Technical Support. Support information is located at:

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Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Europe And The Middle East
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))