Sydney (GAUSY) Data Center Maintenance September 17, 2020

Thursday, 17 September 12 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be performing maintenance in the Sydney (GAUSY) data center. This maintenance will begin on September 17, 2020, at 08:00 UTC for a duration of 12 hours.

Impact Expect the site to be completely unavailable during the maintenance window.

Required Action

  • IPsec: Customers should bring up their secondary tunnel prior during the maintenance window. Please ensure your IPSec implementation is fault tolerant by following configuration best practices.
  • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance.
  • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
  • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

    If you have further questions regarding this announcement, contact Technical Support. Support information is located at:

    For real time updates and status visit and subscribe to Broadcom Service Status:


  • Start Date: September 17, 2020, at 08:00 UTC
  • End Date: September 17, 2020, at 20:00 UTC

  • Began at:

    Affected components