Sydney (GAUSY) Data Center Maintenance September 17, 2020

Duration: 12 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be performing maintenance in the Sydney (GAUSY) data center. This maintenance will begin on September 17, 2020, at 08:00 UTC for a duration of 12 hours.

Impact Expect the site to be completely unavailable during the maintenance window.

Required Action

  • IPsec: Customers should bring up their secondary tunnel prior during the maintenance window. Please ensure your IPSec implementation is fault tolerant by following configuration best practices.
  • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance.
  • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
  • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

    If you have further questions regarding this announcement, contact Technical Support. Support information is located at:

    For real time updates and status visit and subscribe to Broadcom Service Status:


  • Start Date: September 17, 2020, at 08:00 UTC
  • End Date: September 17, 2020, at 20:00 UTC

  • Began at:

    Affected components