Cloud SWG: PFMS, SCIM, SMC and Provisioning Gateway Maintenance on October 26, 2023

6 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform general maintenance to the following Cloud SWG Services:

  • PAC File Management System (PFMS)
  • SCIM Service
  • Self Managed Certificate (SMC)
  • Provisioning Gateway

Timing

The maintenance window will begin on October 26, 2023 at 21:00 UTC, lasting for a duration of 6 hours.

Impact

During the maintenance window:

  • Self-Managed Certificate (SMC) service will be unavailable for a brief duration. Real-time traffic filtering will be impacted for customers using SMC service.
  • The access to pfms.wss.symantec.com may experience timeouts.
  • PAC file creation, update and import may not be available via the Cloud Portal.
  • SCIM service may experience timeouts.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

For real time updates and status visit and subscribe to Broadcom Service Status.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Data Centers - Americas
      • Las Vegas (GUSLV1)
      • Buenos Aires (GARBA1)
      • Columbia (GUSCO1)
      • Des Moines (GUSDM1)
      • Portland (GUSPO1)
      • Sao Paulo (GBRSP1)
      • Los Angeles (GUSLA1)
      • Mexico City (GMXMC1)
      • Washington, DC (GUSAS1)
      • Montreal (GCAMO1)
      • Toronto (GCATO2)
      • Dallas (GUSDA)
    • Data Centers - Asia Pacific
      • Sydney (GAUSY1)
      • Taipei (GTWTA1)
      • Tokyo (GJPTK)
      • Wellington (GNZWL)
      • Melbourne (GAUME)
      • Mumbai (GINMU1)
      • Osaka (GJPOS1)
      • Seoul (GKRSE1)
      • Singapore (GSGRS1)
      • Auckland (GNZAU1)
      • Delhi (GINDE)
      • Hong Kong (GCNHK1)
      • Indonesia (GIDJK11)
      • Shanghai (ACNSH1)
      • Beijing (ACNBJ1)
      • Shanghai (ACNSH2)
      • Beijing (ACNBJ2)
    • Data Centers - Europe, Middle East & Africa
      • Abu Dhabi (GAEAD1)
      • Stockholm (GSESK1)
      • Copenhagen (GDKCP1)
      • Dover (GGBDO)
      • Tel Aviv (GILTA1)
      • Tel Aviv (GILTA2)
      • Turin (GITTU1)
      • Dubai (GAEDX1)
      • Dublin (GIEDU1)
      • Frankfurt (GDEFR1)
      • Helsinki (GFIHE1)
      • Johannesburg (GZAJB1)
      • Madrid (GESMA1)
      • London (GGBLO1)
      • Milan (GITMI1)
      • Munich (GDEMU)
      • Oslo (GNOOS1)
      • Amsterdam (GNLAM1)
      • Belgium (GBEBR11)
      • Bucharest (GROBU1)
      • Paris (GFRPA1)
      • Zurich (GCHZU1)
      • Riyadh (GSARI)
      • Ankara (GTRAN)
      • Warsaw (GPOWA)
    • Portal & Reporting
      • Cloud Portal
      • Log Transfer Services
      • PAC File Management System (PFMS)
      • API Services
    • Global Services
      • SCIM Service