Resolved: Web Isolation Connectivity Issues for Web Security Service
On March 23, 2022 starting at 22:30 UTC, Web Security Service (WSS) customers may have experienced issues while browsing using Web Isolation service. The issue affected only a subset of customers of WSS, who were using a non-updated machine.
It has been identified that the problem occurred due to updated certificates in Web Isolation, which out-of-date machines were not able to validate and trust.
As of 10:30 UTC on March 24, 2022, the service is fully restored. This incident is now resolved.
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Web Isolation
- Cloud Secure Web Gateway - AP-SOUTHEAST (Singapore)
- Cloud Secure Web Gateway - AP-NORTHEAST (Tokyo)
- Cloud Secure Web Gateway - AP-SOUTHEAST (Sydney)
- Cloud Secure Web Gateway - EU-WEST (Paris)
- Cloud Secure Web Gateway - US-WEST (Oregon)
- Cloud Secure Web Gateway - SA-EAST (São Paulo)
- Cloud Secure Web Gateway - EU-CENTRAL (Frankfurt)
- Cloud Secure Web Gateway - EU-WEST (London)
- Cloud Secure Web Gateway - US-EAST (N. Virginia)
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