Carbon Black Cloud Workload Protection - US Appliance Service Degraded

Friday, 2 June 3 hours

The scheduled maintenance has been completed.


Verification is currently underway for the maintenance items.


Scheduled maintenance is still in progress. We will provide updates as necessary.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Description: CARBON BLACK CLOUD WORKLOAD PROTECTION - US Appliance Service is currently degraded. Some customers may experience intermittent issues like Cloud registration for Appliance failure, previously registered appliances may not display on Workloads or API Access pages.Appliance health data may not display in vSphere. Sensor installation can be triggered but may not begin.

Security Impact: The prevention capabilities of Workload sensors are unaffected.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Began at:

Affected components
  • Carbon Black
      • US 1
        • Appliance Service
      • US 2
        • Appliance Service
      • US 5
        • Appliance Service