Failures To Browse Isolated To Specific Domains - GILTA

Monitoring
Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Update

We have implemented a workaround for this issue and continue to investigate the underlying cause.

We will provide updates as new information becomes available.

Investigating

We are investigating failures to browse isolated to several domains when end users are connected to Cloud SWG Tel Aviv (GILTA) data center.

End users receive an error page indicating that "This site can't be reached" or that a timeout was exceeded.

The issue is only affecting customers who use the Consolidated SWG Policy in Cloud SWG.

Began at:

Affected components
    • Point of Presence (POP) - Europe And The Middle East
      • Tel Aviv, Israel (GILTA)
    • Global Services
      • Web Isolation