Email Delays in NAM Region

We have monitored the service for stability and this incident shall now be closed.

The email queues on Broadcom infrastructure are back to preincident levels. Customers should no longer experience any delays in sending or receiving emails.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Queued emails are delivering at a steady rate and we are closely monitoring the mail delivery. In parallel we are also working with our platform provider to understand the root cause. We will provide updates as new information becomes available.

Email queues on Broadcom infrastructure have started dropping. Customers will start seeing previously queued emails delivering. We are looking into options to expedite the delivery of queued email.

We will provide an update as soon as more information becomes available.

We have engaged our platform provider and we continue to further investigate this issue.

As the impacted infrastructure has been removed from service, new emails are not impacted. We will deliver queued email following our retry schedule once service is restored.

We will provide an update as soon as more information becomes available.

We are aware of a subset of customers provisioned on NAM based infrastructure experiencing delays sending or receiving emails. We will deliver queued email following our retry schedule once service is restored.

Please note, this is only impacting a single infrastructure availability zone and majority of our NAM infrastructure remains fully operational.

We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.