VMware SASE - Investigating MP availability across 2 regions (Frankfurt and London), potentially all of European VCOs

Resolved
Resolved

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: Tue Apr 18 2023 18:17 UTC End Time: Tue Apr 18 2023 19:45 UTC

Current Impact: None (issue resolved)

Update

We are continuing to monitor for any further issues.

Monitoring

Service impact has been mitigated. Relevant components will be monitored in the coming hours. Customers with ongoing impact should reach out to the service desk, link: https://kb.vmware.com/s/article/2006985.

Start Time: Tue Apr 18 2023 6:17 PM UTC End Time: Tue Apr 18 2023 19:45:02 UTC

Current Impact: None (issue mitigated and being monitored) - Orchestrator and CWS impact resolved. Orchestrator and CWS services were no longer able to resolve IPs, due to Europe name server configuration issue.

Identified

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: Tue Apr 18 2023 6:17 PM UTC End Time: To be determined Next Update: ~ 1 hr. Current Impact: Managment Plane services may not be reachable across 2 regions (Frankfurt and London), potentially all of European VCOs

Update

We are continuing to investigate this issue.

Investigating

The VMware SASE team has become aware of a potential service event and is gathering more information. Engineering resources have been engaged and an update will be provided shortly.

Start Time: Tue Apr 18 2023 6:17 PM UTC End Time: To be determined

Current Impact: Managment Plane services may not be reachable across 2 regions (Frankfurt and London), potentially all of European VCOs

Began at:

Affected components
  • VMware SASE
    • VMware Edge Cloud Orchestrator
      • Europe
        • Frankfurt
        • London
    • Cloud Web Security
      • Europe
        • Frankfurt
        • London