Resolved
Resolved
After 4 hours and 47 minutes

The underlying issue of the portal errors has been addressed. This incident has been resolved.

Monitoring
After 3 hours and 24 minutes

We have resolved the issue causing portal errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Investigating
After 2 hours and 36 minutes

We have engaged with our platform provider and are working together to identify the underlying cause. Customers may continue to experience errors navigating to Discovery Items, Files & Application Pages.

No other aspect of the service is impacted by this issue. All endpoints remain protected.

We will provide an update as soon as new information is available.

Investigating
After 1 hour and 20 minutes

We have identified that this issue is only impacting customers navigating to Discovery Items, Files & Application Pages.

We are continuing to investigate this issue and will provide an update as soon as new information is available.

No other aspect of the service is impacted by this issue. All endpoints remain protected.

Investigating

We are aware of customers experiencing errors after logging into the Cloud Console. We are currently investigating this issue and will provide an update as soon as new information is available.

No other aspect of the service is impacted by this issue.

Began at: