VIP – Issue with SMS Delivery

Resolved
Resolved
After 9 hours and 48 minutes

This incident has been resolved.

Recovering
After 5 hours and 33 minutes

The delivery issue by our SMS provider has been addressed. We are monitoring the performance closely.

We will provide updates as soon as new information becomes available.

Identified
After 2 hours and 36 minutes

Our service provider has seen recovery for short codes and long codes, but are continuing to see some increased filtering for toll-free. Engineers are continuing to work with carrier partner to resolve the issue.

We will provide updates as soon as new information becomes available.

Identified
After 30 minutes

Our service provider is observing recovery with high filtering on SMS towards AT&T network. We will continue to monitor to ensure full service recovery.

We will provide updates as soon as new information becomes available.

Investigating

We are aware of VIP customers experiencing issues using AT&T for SMS delivery. We can confirm that our SMS provider is having delivery issues. As a workaround, based on individual customer configuration, voice, push or manual security code options can be used.

We will provide updates as soon as new information becomes available.

Began at:

Affected components