Carbon Black - Alert Processing Delays

Monitoring
Monitoring

The backlog is fully cleared and all the new alerts are processing without any delays. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Please note that this incident only impacted the alerts processing and there was no impact to the event processing.

Update

We have implemented a fix. The previously queued backlog has started processing. We will provide updates as new information becomes available.

Identified

We are working on a fix. We will provide updates as new information becomes available.

Investigating

We are aware of an issue with Carbon Black. Customers on the US infrastructure may experience events and alert processing delays.

Our engineering teams are engaged and actively investigating the issue. There is no impact to security efficacy. We will provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • Event Processing
      • US 2
        • Event Processing
      • US 5
        • Event Processing