WebFilter & Intelligence Service – IWF Downloads unavailable


We have remediated the underlying cause impacting IWF downloads. This incident has been resolved.


We are aware that the IWF Downloads are currently unavailable. When downloading the IWF list from https://list.bluecoat.com/iwf/download/iwf.db customers may be presented with a “HTTP 500 – Internal Server Error” message.

The cause of this issue is related to changes made to our third-party vendor’s infrastructure. We are currently working towards re-establishing the connectivity and it is expected to be completed by end of July 31, 2020 (PST).

Customers with a saved database for the product will continue to work, but updates will not be added.

All other aspects of the product continue to function as expected.

Began at:

Affected components