Elevated Failure Rate for EMV3DS Challenged Transactions


Arcot confirms that the elevated rate in challenge transaction failures observed earlier now stands resolved.We are closing the incident response with this update. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.


Arcot confirms that internal teams were able to restore the service and that we no longer notice higher than usual transaction failures for challenge transactions.

Impact: Cardholder transactions continue to get processed without any issues.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 06:00 HRS GMT.


Arcot confirms that the internal team continue to work on the service recovery on priority.

Impact: Arcot continues to notice higher than usual failure for challenge transactions and due to this cardholders would be noticing transaction failures while performing transactions.

We shall get back to you with the next update by 05:30 HRS GMT.


Arcot monitoring has detected an elevated rate of challenge transaction failures. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

We shall get back to you with the next update by 05:00 HRS GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT