Messaging Gateway Registration and Rule Distribution Issue

This incident has been resolved.

We are continuing to monitor for any further issues.

We will provide updates as additional information becomes available.

A fix has been implemented and we are monitoring the results. Customers will no longer experience any issues.

We continue to closely monitor the service. We will provide updates as additional information becomes available.

We are continuing to work on a fix for this issue.

We are aware of Messaging Gateway customers experiencing the following issues:

• New customers are unable to register with the backend • Existing customers are unable to upgrade or change registrations with the backend • Rulesets not updating. Customers may get an alert that rulesets are out of date

We have identified the cause of this issue and working on a fix. We will provide further updates as new information becomes available. Note that there is no impact to protection services, and all other aspects of our services remain functional.