DX O2 SAAS-EU Production Login Issue

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We are writing to inform you of a recently resolved issue impacting DX O2 customers in the EU region.

Between 4:45 AM UTC and 4:57 AM UTC, users were unable to successfully log in to the product. During this time, login requests were failing.

The issue has since been mitigated, and login functionality has been fully restored. Our engineering team has identified the immediate cause and is continuing a detailed review to implement any necessary corrective and preventive measures.

We apologize for the inconvenience this disruption may have caused and appreciate your patience.

Began at:

Affected components
  • DX O2 SAAS
    • DX Operational Observability – EU
      • Application Performance Management
      • End User Monitoring
      • Intelligence Platform