Enterprise EDR and ENDPOINT STANDARD Event Processing unavailable - US5 Region


Services remained stable during the monitoring period and there were no issues reported. This incident is resolved and there will be no further updates.


To ensure further stability, services will remain under extended monitoring for the next 1 hour.


VMware Engineering teams have fixed the issue and services are operating as expected. However, to ensure stability we will monitor the services for the next 1 hour.


Description: Enterprise EDR and ENDPOINT STANDARD Backend may take longer than normal to process the latest events uploaded from an endpoint by ENDPOINT STANDARD Sensor. Alerts in Enterprise EDR and ENDPOINT STANDARD Dashboard may populate with a delay.

Security Impact: Detection and Prevention capabilities of Enterprise EDR and ENDPOINT STANDARD may be temporarily weakened, depending on policy settings, until normal operation of Event Processing is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Began at:

Affected components
  • Carbon Black
      • US 5
        • Event Processing
      • US
        • Enterprise EDR Event Processing