Cloud SWG: General Product Maintenance: Sydney (GAUSY), Auckland (GNZAU), Melbourne (GAUME): January 27-28, 2026

1 day and 6 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform general maintenance to the Cloud SWG POPs in Sydney (GAUSY), Auckland (GNZAU) and Melbourne (GAUME) on January 27, 2026 at 08:00 UTC and completing on January 28, 2026 at 14:00 UTC. This maintenance includes the addition of ingress addresses to the site. Carefully review the information below to avoid disruption of service.

Impact

  • Expect the sites to be completely unavailable during the maintenance window.
  • Ingress IP addresses will be expanded for WSS Agent traffic so it is imperative to adjust access control lists appropriately in case you are using this access method.

Timing

  • Sydney (GAUSY): January 27, 2026 08:00 UTC - January 27, 2026 14:00 UTC
  • Auckland (GNZAU): January 27, 2026 08:00 UTC - January 27, 2026 14:00 UTC
  • Melbourne (GAUME): January 28, 2026 08:00 UTC - January 28, 2026 14:00 UTC

Ingress IP Addresses:

  • Sydney (GAUSY):
    • 103.246.36.164 - NO CHANGE
    • 34.40.220.240/28 - ADDED ON November 3, 2025
  • Auckland (GNZAU):
    • 103.246.36.164 - NO CHANGE
    • 34.40.220.240/28 - ADDED ON November 3, 2025
  • Melbourne (GAUME):
    • 168.149.190.164 - NO CHANGE
    • 34.129.194.64/28 - ADDED ON November 3, 2025

Egress IP Addresses:

  • Sydney (GAUSY):
    • 103.246.36.0/24 - NO CHANGE
    • 103.246.39.0/24 - NO CHANGE
    • 148.64.2.0/24 - NO CHANGE
    • 2604:b040:13:a00::/80 - NO CHANGE
  • Auckland (GNZAU):
    • 199.247.32.128/27 - NO CHANGE
    • 2604:b040:13:a00:1::/80 - NO CHANGE
  • Melbourne (GAUME):
    • 168.149.190.0/24 - NO CHANGE
    • 2604:b040:13:b00::/80 - NO CHANGE

Required Action by Connection Method prior to January 27, 2026

  • IPsec: Switch to your secondary tunnel prior to the maintenance window, for the duration of the maintenance.
  • WSS Agent, Symantec Enterprise Agent: Update any firewall rules regulating connectivity with Cloud SWG to allow traffic to pass to/from the IP networks listed above. Failure to make these changes could prevent users from connecting to Cloud SWG, or authenticating against the service using the Auth Connector (where applicable) after the maintenance. During the maintenance, agent traffic will be automatically redirected by the service to the nearest site.
  • Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.

Technical Support

Experiencing issues? Contact technical support by visiting here.

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Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Melbourne, Australia (GAUME)
      • Sydney, Australia (GAUSY)