Web Security Service Announcement - Wellington Data Center Migration

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Upcoming Scheduled Maintenance Notice

As part of the previously announced migration to Google Cloud Platform (GCP), the Wellington WSS data center will be migrated on April 10, 2020 starting at 15:00 UTC. This maintenance will last up to 12 hours.

At the conclusion of the maintenance, all WSS traffic for the Wellington site will be processed in the new GCP-based POP. The ingress and egress network IP addresses for the Wellington site will remain unchanged.

Impact Expect the site to be completely unavailable during the maintenance window.

Required Action IPSec: Customers should bring up their secondary tunnel during the maintenance window.

Unified Agent and WSS Agent: Customer traffic will be automatically redirected by Symantec to the nearest alternate site during the maintenance window.

Symantec Endpoint Protection Web Traffic Redirector (SEP-WTR): Customer traffic will be automatically redirected by Symantec to the nearest alternate site during the maintenance window. The underlying IP address for sep-wtr.threatpulse.net will not change as part of this migration.

Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by Symantec to the nearest alternate site during the maintenance window. The underlying IP address for proxy.threatpulse.net will not change as a part of this migration.

Explicit over IPSec (“trans-proxy”): Customers that use explicit proxy through IPSec to ep.threatpulse.net should take the same action as IPSec customers and bring up their secondary tunnel during the maintenance. The underlying IP address for ep.threatpulse.net will not change as part of this migration.

Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage.

Questions? Knowledge Base article regarding the GCP migration can be found here: https://knowledge.broadcom.com/external/article?legacyId=tech257356

If you have further questions regarding this announcement, contact Technical Support. Support information is located at https://support.broadcom.com/security

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