Resolved
Resolved
After 2 hours and 48 minutes

We have resolved the issue causing login problems and access to the portal is now restored. This incident is resolved.

Monitoring
After 1 hour and 5 minutes

We have resolved the issue causing login problems and access to the portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Investigating
After 29 minutes

We continue to work towards remediation with priority. We will provide further updates as new information is discovered.

Please note that no other product functionality is affected, and the protection services provided by endpoints continues to protect devices it is installed on.

Investigating

Customers may experience issues accessing the Cloud Portal. Customers may be presented with the error message, “504 gateway timeout”.

No other aspect of the service is impacted by this issue.

We are currently investigating this issue and will provide an update as soon as new information is available.

Began at:

Affected components