Application Performance Management Issue

Resolved
Resolved
After 19 hours and 31 minutes

This incident has been resolved.

Recovering
After 15 hours and 24 minutes

A fix has been implemented and we are monitoring the results.

Identified
After 6 hours and 10 minutes

We are continuing to work on a fix for this issue.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Identified
After 2 hours and 9 minutes

The issue has been identified and a fix is being implemented.

Investigating
After 1 hour and 41 minutes

We are continuing to investigate this issue.

We will provide updates as new information becomes available.

Investigating

We are aware of Application Performance Management customer tenants provisioned on US infrastructure experiencing agents greyed out and metric gaps in metric view.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)