Shanghai (ACNSH1, ACNSH2) and Beijing (ACNBJ1, ACNBJ2) Data Center Degraded Performance


We have monitored the service for stability and this incident shall now be closed.


We have identified the cause of the issue and have implemented a fix. Customers should no longer face connectivity issues.

We will now monitor the service for stability and provide updates as soon as new information becomes available.


We have identified an issue with a subset of customers facing connectivity issues, who are using the old Cloud SWG Pop locations for the Shanghai (ACNSH1) and Beijing (ACNBJ1) locations. This only impacts customers who haven't taken the necessary steps as communicated here.

Our engineering teams are engaged and are currently investigating the issue. We will continue to provide updates as more information becomes available.

Began at:

Affected components