Resolved

The previous reported concern with Data Feed API has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Update

The previous reported concern with Data Feed API has been resolved. We continue to closely monitor connectivity and functionality of Data Feed API. We will provide another update as additional information becomes available.

Monitoring

We have implemented a fix that has remediated the underlying cause of this incident. Customers should no longer experience errors. Backlog has started processing and is expected to clear in the next few minutes.

We continue to closely monitor connectivity and functionality of Data Feed API. We will provide another update as additional information becomes available.

Investigating

We are aware of customers receiving error messages when querying the Data Feed API service.

We have engaged all appropriate resources and are working towards a resolution. Note that there is no impact to protection services, and all other aspects of our services remain functional. Any historic data will be available once the incident is resolved. We will provide further updates as new information becomes available.

Began at:

Affected components