SEP Mobile: False Positive Alerts for iOS Users
We have monitored the service for stability and this incident shall now be closed.
We have implemented a fix. Customers will no longer experience false positive alerts. We will now monitor the service for stability and provide updates as soon as new information becomes available.
We are currently investigating an issue where iOS users are getting alerted to upgrade to the latest version 17.1(c). This is a false alert and no customer action is needed at this point. As a workaround, customers can disable the alerts via management console. Note that there is no impact to protection services and all aspects of our service remain operational.
We will provide updates as new information becomes available.
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Symantec Endpoint Protection Mobile
- Management Console - Europe, Middle East & Asia
- Management Console - Americas (mc)
- Management Console - Americas (us-mc1)
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