Echoworx Policy Based Encryption Email Delivery Issue

Resolved
Resolved
After 22 hours and 2 minutes

We have monitored the service and have not seen a re-occurrence of the email delivery issue. This incident is resolved.

Recovering
After 5 hours and 35 minutes

Email queues on the Broadcom infrastructure are back to normal levels. PBE customers will no longer experience email delivery issues.

We are closely monitoring the email service and will provide update as soon as more information becomes available.

Identified
After 3 hours and 22 minutes

The fix has propagated across all servers and PBE emails previously queued on Broadcom infrastructure have started delivering.

We will provide updates as new information becomes available.

Identified
After 2 hours and 3 minutes

The issue has been identified as an expired certificate which has now been replaced by Echoworx. Broadcom engineers are now trusting the Root certificate across our global infrastructure. This action is expected to take 1 hour. Policy Based Encryption customers may continue to experience email delivery issues.

We will provide updates as new information becomes available.

Identified
After 46 minutes

We are continuing to closely work with Echoworx to address this issue. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide updates as new information becomes available.

Investigating

We are aware of Policy Based Encryption customers experiencing email delivery issues.

Our encryption provider Echoworx has identified the cause of this issue and currently working on a fix. Any emails queued on Broadcom infrastructure will be delivered once the issue is resolved.

We will provide updates as new information becomes available.

Began at:

Affected components