Spike in AREQ Error

Arcot monitoring has detected a issue in AReq processing and observed increase in transaction failures with ARes Status = Error (Erro%) . Internal teams were able to take necessary actions to restore challenge transaction health and with this update we confirm that the incident is resolved.

Impact: Transaction authentication may experience increased latency and would fail with insight being provided back to the merchant as to an error occurring. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.