Mumbai (GINMU11), Malaysia (GMYKL) and Singapore (GSGRS11) Data Center WSSA Access Issue

Resolved
Resolved
After 1 day, 4 hours, and 7 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 12 hours and 49 minutes

We continue to monitor the service for stability and will provide updates as soon as new information becomes available.

Monitoring
After 1 hour and 21 minutes

We have implemented a fix globally. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 23 minutes

We have identified the cause of the issue and have implemented a fix on the previously communicated sites. We are now checking our global infrastructure and applying this fix to remaining sites where applicable. We will provide updates as soon as new information becomes available.

Identified
After 10 minutes

We have identified the cause of the issue and working on a fix. The following sites are currently impacted:

Mumbai (GINMU11), Mumbai (GINMU12), Delhi (GINDE11), Malaysia (GMYKL) and Singapore (GSGRS11)

We will provide updates as new information becomes available.

Investigating

Customer connections using Web Security Services Agent (WSSA) to the Mumbai (GINMU11), Malaysia (GMYKL) and Singapore (GSGRS11) data centers may experience decreased performance or disconnects from the service.

We are currently investigating the issue and will provide additional updates as new information becomes available.

Began at:

Affected components