Web Security Service Release Announcement

4 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec will perform a service-wide Web Security Service (WSS) deployment on January 8, 2021 at 22:00 UTC lasting for a duration of 4 hours. This release will feature minor enhancements to the user interface (UI) and new versions of WSS Agent and Auth Connector.

WSS Portal Enhancements: • Migration of the Web Security Service Help System to Broadcom’s Tech Docs Portal (techdocs.broadcom.com) • Minor UI fixes and enhancements • Improved default traffic management for WSS Agents connecting to Microsoft Update, Webex, and Zoom • Stability and performance improvements

For a list of resolved issues included in this Portal release, see Preview of Upcoming WSS Update.

WSS Agent 7.2.1 Enhancements: • Promotion of MacOS “Big Sur” support to GA (from v7.1 beta release) • Stability and performance improvements

WSS Auth Connector 2.5.10700.943955 Enhancements: • Enable support for cross forest selective authentication • Improved scalability by not using the S4U ticket cache • Support for WSS service hostnames longer than 256 characters • Stability and performance improvements

Impact Expect intermittent portal availability and existing authenticated portal sessions to be ended. Real-time traffic filtering will not be impacted by this maintenance.

Required Action • Following the maintenance, update all bookmarks to the Help System pages. • Plan an Auth-Connector upgrade as appropriate. Click here after the release for deployment instructions. • Plan an upgrade to the latest WSS Agent release as appropriate. Each Agent release adds significant value in the form of performance improvements and bug fixes.

Support Questions? Contact technical support by visiting: https://support.broadcom.com/security.

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com.

Began at:

Affected components