Delay in Order Processing
We have confirmed the underlying issue is now resolved and orders are now processing normally. This incident is now resolved.
We have identified a delay in order process, which is due to AmberRoad service being down, impacting order compliance checks. We have already opened a severity 1 issue with AmberRoad support and they have confirmed that this is a system wide issue impacting all Amber Road customers. There will be a delay in processing orders and GSP subscriptions due to this issue.
No orders will be lost, and processing will start automatically once AmberRoad resolves the issue.
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