Intermittent Challenge transaction failures

Resolved
Resolved
After 1 hour and 44 minutes

We can confirm the intermittent challenge failed transactions issue has been resolved now. The issue has been resolved since 10:21 HRS GMT.

Investigating
After 59 minutes

We are continuing to notice the intermittent failure for challenge transactions connecting to Bank Backend APIs and SMS APIs. Internal teams are on call investigating the issue.

We shall get back to you with the next update by 10:30 HRS GMT.

Investigating
After 26 minutes

We are continuing to notice the failure for challenge transactions connecting to Bank Backend APIs and SMS APIs. Internal teams are engaged at this point and are working on investigating the issue.

We shall get back to you with the next update by 09:45 HRS GMT

Investigating

Arcot confirms to have noticed higher than usual failure for challenge transactions connecting to Bank Backend APIs and SMS APIs. Internal teams are engaged at this point and are working on investigating the issue.

We shall get back to you with the next update by 0915 HRS GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • Risk Analytics
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Messaging Service
      • AMDS