Shanghai (SHA1) and Beijing (PEK1) WSS Agent Connectivity Issue

Resolved
Resolved
After 18 hours and 25 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 23 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are aware of customers experiencing issues connecting to Shanghai (SHA1) and Beijing (PEK1) data centers when using the Web Security Service Agent (WSS Agent). Customers may experience disconnects from the service. We are currently investigating the issue and will provide additional updates as new information becomes available.

Note that this issue is only impacting WSS Agent connections and all other access methods remain operational.

Began at:

Affected components