Issue creating cases in ClientNet

Resolved
Resolved
After 1 day, 7 hours, and 32 minutes

This incident has been resolved.

Recovering
After 1 day and 15 minutes

We have implemented a fix that has now resolved this issue. We shall monitor for stability and provide updates when new information is available.

Identified
After 20 hours and 47 minutes

We are continuing to work on a fix for this issue.

Identified
After 8 hours and 25 minutes

The issue has been identified and a fix is being prepared.

We would advise customers to contact us via Broadcom Support Portal or call Customer Support using the appropriate phone number for your specific country.

We will provide updates as soon as new information becomes available. All other aspects of the service works as expected and there is no impact to protection services.

Investigating

We are currently investigating an issue where customers are unable to create a new case in ClientNet and receive the following error: 'Failed to Create the Case, Please Try again.'

We would advise customers to visit Broadcom Support and call Customer Support using the appropriate phone number for your specific country. Our Support Engineers will be able to raise a case on your behalf in the meantime.

We will provide updates as soon as new information becomes available. All other aspects of the service works as expected and there is no impact to protection services.

Began at:

Affected components