Email Quarantine delays for Symantec Email customers using the EMEA based quarantine infrastructure.


Our engineering team has identified and resolved the problem. All pending quarantine notification emails were delivered by 06:25 UTC. We apologize for any inconvenience this may have caused. This will be the final update for this incident.


Customers logging into EU Email Quarantine Servers were unable to release quarantined emails and could not receive summary notifications, password reset notification emails and welcome emails between 02:15 and 04:48 UTC. Our engineering team is aware of the problem and have implemented a fix. At this time, queued emails from the servers have started to drain and will be completed in a couple of hours.

Customers may still notice that the notification emails, welcome emails and password reset emails are delayed coming through.

We will make a further posting as soon as this has completed.

Began at:

Affected components