Elevated Failure Rate for EMV3DS Challenged Transactions

Arcot confirms that the elevated rate in challenge transaction failures observed earlier now stands resolved. Internal teams did not take any actions to restore the service and with this update we confirm that the incident stands resolved while teams are investigating on the failures noticed.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Arcot monitoring has detected an elevated rate of challenge transaction failures. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

We shall get back to you with the next update by 0745 HRS GMT.