CWA/CWP Connections Issue

The cause of this issue has been addressed. This incident is resolved.

As of 14:53 UTC, our engineering has restored CWP and CWA connections. However, the CWA scan account mapping to the respective organization unit will be restored by the engineering team tomorrow. As a work-around the mapping can be updated by customers manually.

Please note that all other aspects of our Cloud Workload Assurance (CWA) and Cloud Workload Protection (CWP) services remain functional. We will provide an update as soon as more information becomes available.

We are continuing to work on validating the fix. During validation it has been identified that the issue is also impacting Cloud Workload Protection (CWP) specifically:

We are currently validating the fix in our test environment. The new expected date for the fix is June 23, 2021. CWA customers may continue to experience connection issues.

Please note that all other aspects of our Cloud Workload Assurance service remain functional. We will provide an update as soon as more information becomes available.

We are aware of CWA customers experiencing connection issues since June 9, 2021. We have identified the cause of this issue and are working on a fix expected on June 18, 2021. If you are seeing issues in your environment, please contact Broadcom Support.

Please note that all other aspects of our Cloud Workload Assurance service remain functional. We will provide an update as soon as more information becomes available.