Important Update - VIP Service ValidateMultiple API experienced failures

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

During the most recent maintenance window, a change was implemented that inadvertently impacted a subset of customers. Specifically, VIP Service ValidateMultiple API calls were failing. Upon identifying the issue, we promptly rolled back the changes on the VIP Cloud infrastructure to restore full functionality.

If you continue to experience issues, please contact our support team here.

Began at:

Affected components
  • VIP
    • Authenticator Validation and Management APIs