Cloud SWG: Beijing, China (ACNBJ) and Shanghai, China (ACNSH) POPs Maintenance December 11 - 12, 2025

Broadcom will perform general maintenance to the Cloud SWG service in Beijing, China (ACNBJ) and Shanghai, China (ACNSH) POPs. The maintenance window will run from December 11, 2023 at 00:00 UTC, with a completion date/time of December 12, 2023 at 23:59 UTC. All maintenance will occur between 18:00 and 06:00 local POP time.

Impact

Expect the site to be completely unavailable for a brief period during the maintenance window.

Required Action by Connection Method:

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.wss.broadcom.cn will be automatically redirected by the service to the nearest alternate site during the maintenance window.

WARNING: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at here or on the main Cloud SWG Portal page.

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