Frankfurt (GDEFR1) Data Centre Unavailable

After 16 hours and 57 minutes

Frankfurt (GDEFR1) data center is fully operational. This incident is resolved.

After 4 hours and 20 minutes

A fix has been implemented and the Frankfurt (GDEFR1) Site connectivity has been restored.

We are closely monitoring the service and will provide updates as new information becomes available.

After 3 hours and 6 minutes

We have identified the cause of this issue and are working on a fix. We will provide an update as soon as new information is available.

After 2 hours and 50 minutes

We continue to investigate the connectivity issue in the Frankfurt (GDEFR1) data center that some customers are experiencing. An update will be provided as new information becomes available.


The Frankfurt (GDEFR1) data center is currently unavailable. We are investigating the issue and will provide additional information as new information becomes available.

IPSEC customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.

Began at:

Affected components