Shanghai (SHA1) and Beijing (PEK1) Data Center Logs Issue

Resolved
Resolved
After 2 days, 19 hours, and 13 minutes

We have confirmed that the logs service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 1 day, 20 hours, and 33 minutes

A fix has been deployed and we are currently monitoring the results. Customers connecting to the Shanghai (SHA1) and Beijing (PEK1) data centers should start seeing logs populating.

We are continuing to closely monitor the service. We will provide updates as new information becomes available.

Identified
After 1 day, 1 hour, and 51 minutes

We have identified the cause of this issue and currently working on a fix. Impacted customers may continue to experience issues retrieving access logs.

We will provide an update as soon as more information becomes available

Investigating
After 12 hours and 3 minutes

We continue to investigate this issue.

We will provide an update as soon as more information becomes available.

Investigating

We are aware of customers connecting to the Shanghai (SHA1) and Beijing (PEK1) data centers experiencing issues retrieving access logs.

We are currently investigating this issue and working on a fix. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Web Security Service
    • Data Centers - Asia Pacific
      • Shanghai (SHA1)
      • Beijing (PEK1)
    • Portal & Reporting
      • Log Transfer Services